Terms of Service

1. Acceptance of terms

These Terms of Service (the "Terms") are a legally binding agreement between you and ProFindr Inc. ("ProFindr", "we", "us", or "our"), a company operating in the Province of Ontario, Canada. By accessing or using the ProFindr platform, website, or mobile application (collectively, the "Platform"), you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree, you must immediately stop using the Platform.

2. Definitions

• "Platform" means the ProFindr website, application, technology, and all related services.
• "User" means any individual or entity that accesses the Platform to request services.
• "Tasker" means an independent third-party service provider who offers services through the Platform.
• "Services" means any home or professional services offered by Taskers through the Platform.
• "Booking" means a confirmed request for Services made through the Platform.
• "Premises" means the location at which a User requests Services to be performed.

3. Nature of the Platform

ProFindr operates solely as an online marketplace and technology intermediary that connects Users seeking services with independent Taskers who provide those services. For greater certainty:

• ProFindr does not provide, perform, supervise, or control any Services.
• ProFindr does not employ, retain, or act as agent for any Tasker.
• ProFindr is not a party to any agreement formed between a User and a Tasker.
• All Services are provided by Taskers independently, at their own risk and responsibility.

Any contractual relationship arising from a Booking exists strictly between the User and the Tasker. ProFindr's role is limited to facilitating the connection and processing the related payment.

4. Independent relationship — no agency

(a) Nothing in these Terms creates any relationship of employment, agency, joint venture, partnership, or franchise between ProFindr and any User, Tasker, or third party.

(b) No User or Tasker is authorized to make any representation or binding commitment on behalf of ProFindr.

(c) Taskers are fully independent contractors. ProFindr exercises no direction or control over the manner, timing, or quality of any Services. This is consistent with the Employment Standards Act, 2000 (S.O. 2000, c. 41) and applicable Ontario common law tests for independent contractor status.

(d) Users' sole contractual relationship for any Services is with the Tasker providing those Services, not with ProFindr.

5. Eligibility

You must be at least eighteen (18) years of age and have the legal capacity to enter into binding agreements under Ontario law. By using the Platform, you represent and warrant that you meet these requirements. If you are using the Platform on behalf of a company or organization, you represent that you are authorized to bind that entity to these Terms.

6. Account registration and security

You agree to: (a) provide accurate, current, and complete information when creating your account; (b) keep your account credentials confidential; (c) notify ProFindr immediately of any unauthorized access to your account at support@profindr.ca; and (d) accept responsibility for all activity conducted through your account.

ProFindr reserves the right to suspend, restrict, or terminate accounts at its sole discretion, including where required for legal, regulatory, safety, or operational reasons, without prior notice.

7. Bookings and payments

(a) All bookings, communications, and payments must be made exclusively through the Platform. Off-platform arrangements are strictly prohibited and constitute a breach of these Terms.

(b) By confirming a Booking, you authorize ProFindr and its third-party payment processors to process the applicable charges to your payment method on file.

(c) ProFindr reserves the right, in its sole discretion, to place holds on transactions, delay or withhold payouts, issue refunds or credits, or cancel transactions in cases of suspected fraud, error, or policy violations.

(d) Material costs required to complete a Service are in addition to the base booking fee and are the responsibility of the User, as communicated by the Tasker prior to or during the Service.

8. Fees

ProFindr may charge service or booking fees to Users and commission or platform fees to Taskers. All applicable fees are disclosed at the time of transaction and are inclusive of applicable HST where required under the Excise Tax Act (R.S.C. 1985, c. E-15). ProFindr reserves the right to amend its fee structure upon reasonable notice posted to the Platform.

9. Cancellations and refunds

On-demand bookings

• Free cancellation: before a Tasker confirms and departs for the Premises.
• Late cancellation fee: after a Tasker has departed — CAD $30.00 or 20% of the estimated booking value, whichever is greater.
• No cancellation: once a Tasker has arrived and notified the User of their arrival.

Scheduled bookings

• Free cancellation: more than 24 hours before the appointment window.
• Late cancellation fee (2–24 hours before): CAD $30.00 or 25% of estimated booking value, whichever is greater.
• Same-day cancellation fee (under 2 hours): 50% of estimated booking value, minimum CAD $50.00.
• No cancellation: once a Tasker has arrived and notified the User of their arrival.

Tasker cancellations

A Tasker may cancel only in documented emergency, illness, or force majeure. ProFindr will use commercially reasonable efforts to assign an alternate Tasker but is not obligated to do so. Repeated Tasker cancellations without valid reason may result in account suspension or removal.

Refund processing

Eligible refunds are processed to the original payment method within 5–10 business days, subject to third-party payment processor timelines. Nothing in this section limits any consumer right available under the Consumer Protection Act, 2002 (S.O. 2002, c. 30, Sch. A).

10. ProFindr Satisfaction Assurance Plan

ProFindr offers the Satisfaction Assurance Plan (the "Plan") as a voluntary service enhancement. The Plan is not an admission of liability and does not create binding obligations beyond the terms below.

Eligibility — all of the following must be met:

• The booking was completed and paid through the Platform.
• The claim is submitted via support@profindr.ca within 72 hours of Service completion.
• The User provides a written description and supporting evidence (photos, receipts).
• The User attempted in good faith to resolve the issue with the Tasker first.

Available remedies (at ProFindr's sole discretion):

• Return visit by the original or alternate Tasker at no extra charge.
• Partial or full account credit redeemable toward future bookings.
• Partial or full refund of the ProFindr booking fee (excluding material costs).

The Plan does not cover off-platform arrangements, verbal agreements, or material costs. ProFindr's determination is final. This Plan supplements — and does not replace — any statutory rights under the Consumer Protection Act, 2002.

11. Taxes and government remittances

(a) All booking fees are subject to applicable HST at 13% as required under Ontario law. Applicable taxes are itemized on each invoice.

(b) Taskers are solely responsible for: registering for and remitting HST if their annual taxable revenue exceeds the CRA small supplier threshold of CAD $30,000; filing income tax returns and reporting all Platform earnings; and complying with applicable WSIB obligations under the Workplace Safety and Insurance Act, 1997.

(c) ProFindr may be required to issue T4A slips to Taskers exceeding thresholds under the Income Tax Act (R.S.C. 1985, c. 1, 5th Supp.). Taskers consent to ProFindr collecting and remitting information required for this purpose.

(d) ProFindr does not withhold income tax, CPP, or EI from Tasker payments. Each User and Tasker agrees to indemnify ProFindr against any CRA assessment, penalty, or interest arising from their individual failure to comply with applicable tax obligations.

12. Promotional credits

(a) ProFindr may issue Promotional Credits to User accounts at its sole discretion. No right to receive Promotional Credits exists.

(b) Promotional Credits are non-transferable, hold no cash value, and may not be redeemed for cash or any monetary equivalent.

(c) Promotional Credits expire 90 days from the date of issuance unless a shorter period is specified.

(d) ProFindr may modify, suspend, or cancel any Promotional Credits or the program at any time without notice or compensation.

(e) Promotional Credits do not constitute a "gift card" under Schedule 1a of the Consumer Protection Act, 2002, as they are issued free of charge with no monetary consideration.

13. Tasker obligations

Taskers acknowledge and agree that they: (a) act as independent contractors and not as employees or agents of ProFindr; (b) are solely responsible for service delivery, applicable licensing, insurance, and compliance with all laws; (c) must not solicit or accept off-platform payments; and (d) must not misrepresent qualifications, credentials, or services offered.

14. Tasker licensing and insurance

(a) ProFindr does not verify, certify, or guarantee that any Tasker holds any professional licence, certification, or insurance required by applicable law. Any "verified" or "rated" designation refers solely to ProFindr's internal onboarding process.

(b) Certain services may constitute regulated trades under Ontario law, including electrical work (Electricity Act, 1998), plumbing (Ontario Building Code Act, 1992), and HVAC/gas fitting (Technical Standards and Safety Act, 2000). Users are solely responsible for confirming that Taskers hold required licences before permitting regulated work to commence.

(c) Taskers represent and warrant that they hold all licences and qualifications required by law for each Service category in which they list availability. Taskers who accept bookings for regulated work without required licences are in material breach of these Terms.

(d) Taskers are solely responsible for maintaining adequate commercial general liability insurance (recommended minimum CAD $2,000,000 per occurrence) and applicable WSIB coverage. ProFindr does not provide or maintain any insurance on behalf of Taskers.

15. User obligations

Users agree to: (a) provide accurate and complete service requests; (b) ensure a safe and lawful working environment at the Premises; (c) be present or have an adult representative (18+) present at all times during Service delivery; (d) not participate in or assist with the Service in any way; and (e) not request illegal, hazardous, or prohibited services.

16. Reviews, ratings, and Platform content

(a) Users may submit reviews and ratings following a completed booking. By submitting a review, you grant ProFindr a non-exclusive, royalty-free, worldwide license to use, display, modify, and distribute that content in connection with the Platform.

(b) You represent that any review you submit is accurate, based on your genuine experience, and does not infringe any third-party rights under the Copyright Act (R.S.C. 1985, c. C-42).

(c) ProFindr reserves the right to moderate, remove, or decline any content at its discretion. Ratings and Trust Scores are provided for informational purposes only and do not constitute warranties or endorsements.

17. Prohibited activities

You agree not to: (a) submit fraudulent, misleading, or retaliatory reviews; (b) solicit Users or Taskers to transact outside the Platform; (c) harass, threaten, or intimidate other users; (d) submit requests for illegal, obscene, or prohibited services; (e) use automated tools to scrape or extract Platform data; (f) impersonate any person or entity; or (g) engage in any activity that disrupts, damages, or impairs the Platform's operation.

18. Intellectual property

(a) All Platform content, software, branding, trademarks, and materials are owned by ProFindr or its licensors and are protected by applicable Canadian law, including the Copyright Act (R.S.C. 1985, c. C-42) and the Trade-marks Act (R.S.C. 1985, c. T-13). Unauthorized use is strictly prohibited.

(b) You retain ownership of all content you submit through the Platform ("User Content"). By submitting User Content, you grant ProFindr a non-exclusive, royalty-free, sublicensable, worldwide, irrevocable license to use, copy, display, adapt, and distribute your User Content in connection with the operation and promotion of the Platform for the duration of copyright in that content.

(c) You represent and warrant that your User Content does not infringe any third-party rights and contains no defamatory, false, or unlawful material.

19. Copyright and IP complaints

If you believe any content on the Platform infringes your intellectual property rights, submit a written notice to support@profindr.ca including: (a) your name and contact information; (b) identification of the work claimed to be infringed; (c) identification of the infringing content on the Platform; (d) a statement of good-faith belief that the use is unauthorized; and (e) your signature. ProFindr will review and, where appropriate, remove the identified content.

20. Repeat infringer policy

ProFindr will terminate, without prior notice, the account of any User or Tasker who is determined to be a repeat infringer of intellectual property rights (two or more valid IP complaints) or who engages in a repeated pattern of platform abuse including fraudulent reviews, off-platform solicitation, harassment, or identity misrepresentation. For non-egregious conduct, ProFindr will provide written notice and a reasonable opportunity to respond before permanent termination.

21. Disclaimer of warranties

To the fullest extent permitted by applicable Ontario law, the Platform is provided on an "as is" and "as available" basis. ProFindr makes no representations, warranties, or conditions, express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, title, or non-infringement. ProFindr does not warrant the quality, safety, legality, or suitability of any services, nor that the Platform will be uninterrupted or error-free. Nothing in these Terms excludes warranties that cannot be excluded under applicable Canadian law.

22. Limitation of liability

To the maximum extent permitted by applicable Ontario law, ProFindr shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, business, or goodwill, arising from use of the Platform or services provided by Taskers.

ProFindr's total aggregate liability to you shall not exceed the greater of: (A) CAD $100; or (B) the total fees paid by you to ProFindr in the twelve (12) months immediately preceding the event giving rise to the claim.

This limitation applies regardless of the form of action and regardless of whether ProFindr was advised of the possibility of such damages. Nothing in this section limits liability that cannot be limited under the Consumer Protection Act, 2002.

23. Indemnification

You agree to indemnify, defend, and hold harmless ProFindr Inc. and its directors, officers, employees, and agents from any claims, liabilities, damages, and expenses (including reasonable legal fees) arising from: (a) your use of the Platform; (b) your breach of these Terms; (c) your User Content; (d) your violation of applicable law or third-party rights; or (e) any Services you request or provide through the Platform.

24. Dispute resolution

Step 1 — Internal dispute portal (mandatory first step)

All disputes must first be submitted to disputes@profindr.ca with: the booking reference, a description of the dispute, the remedy sought, and supporting evidence. ProFindr will acknowledge within 2 business days and respond substantively within 15 business days. Both parties must engage in good faith. ProFindr's internal response is not a final legal determination.

Step 2 — Ontario Small Claims Court (claims of CAD $35,000 or less)

If unresolved at Step 1, either party may pursue the matter before the Ontario Small Claims Court in Toronto, pursuant to the Courts of Justice Act (R.S.O. 1990, c. C.43) and the Small Claims Court Rules (O. Reg. 258/98). Both parties irrevocably attorn to the exclusive jurisdiction of the Ontario Small Claims Court for such claims.

Step 3 — Ontario Superior Court of Justice (claims over CAD $35,000)

For disputes exceeding CAD $35,000 or where injunctive relief is sought, the parties submit to the exclusive jurisdiction of the Superior Court of Justice of Ontario, sitting in Toronto. Ontario law governs all such proceedings.

Emergency relief

Nothing in this Section prevents ProFindr from seeking urgent injunctive or interim relief from any court of competent jurisdiction to prevent irreparable harm to the Platform or ProFindr's intellectual property.

Consumer Protection Act, 2002 — rights preserved

This framework does not limit any right available to a consumer under the Consumer Protection Act, 2002 (S.O. 2002, c. 30, Sch. A). Any provision found inconsistent with the CPA is void to the extent of the inconsistency only.

25. No class or collective proceedings

To the fullest extent permitted by applicable Ontario law, each User and Tasker agrees to pursue any claim on an individual basis only. No User or Tasker may participate as a plaintiff or class member in any class proceeding or collective arbitration in respect of any claim arising from these Terms or the Platform. This waiver does not apply to the extent prohibited by the Class Proceedings Act, 1992 (S.O. 1992, c. 6) or any other applicable Ontario legislation that cannot be waived by agreement.

26. Limitation of claims

Subject to the Limitations Act, 2002 (S.O. 2002, c. 24, Sch. B), any claim arising out of or relating to these Terms or the Platform must be commenced within two (2) years from the date the claim was discovered or reasonably ought to have been discovered. This period does not shorten any mandatory limitation period available to a consumer under applicable law.

27. Forum selection and governing law

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein. Each party irrevocably attorns to the exclusive jurisdiction of the courts of Ontario for any dispute not resolved through the dispute process in Section 24, and waives any objection based on forum non conveniens or improper venue.

28. Jury trial waiver

To the maximum extent permitted by the Courts of Justice Act (R.S.O. 1990, c. C.43), each User and Tasker unconditionally waives the right to a trial by jury in any proceeding arising from these Terms or the Platform. All such disputes, if litigated, will be decided by a judge alone.

29. Electronic communications and CASL consent

(a) By creating an account, you expressly consent under CASL (S.C. 2010, c. 23) to receive commercial electronic messages from ProFindr at your registered email and/or mobile number, including booking confirmations, account notifications, and promotional communications.

(b) You may withdraw consent at any time by: clicking "unsubscribe" in any email, updating notification settings in your account, or emailing support@profindr.ca. Withdrawal will be processed within 10 business days. Transactional messages related to active bookings are not affected.

(c) You acknowledge that your electronic acceptance of these Terms constitutes a valid and enforceable agreement under the Electronic Commerce Act, 2000 (S.O. 2000, c. 17).

30. Amendments

ProFindr may modify these Terms at any time. Material changes will be communicated by email or by a prominent notice on the Platform at least 14 days before taking effect. Your continued use of the Platform after the effective date constitutes acceptance of the updated Terms. If you do not agree to the amended Terms, you must stop using the Platform before the effective date.

31. Termination

ProFindr may suspend or terminate your access at any time, with or without notice, for breach of these Terms, legal or regulatory requirements, or risk to the Platform or its users. You may terminate your account at any time by deleting it through the Platform settings. Termination does not relieve either party of obligations accrued prior to the termination date.

32. Language of agreement

The parties have expressly requested that this Agreement and all related documents be drawn up in English.

Les parties ont expressément demandé que la présente convention ainsi que tous les documents qui s'y rattachent soient rédigés en langue anglaise.

A French-language version of these Terms is available upon written request to support@profindr.ca.

33. General provisions

(a) Severability: If any provision of these Terms is held invalid or unenforceable by a court of competent jurisdiction, that provision is severed and the remainder continues in full force.

(b) Waiver: Failure by ProFindr to enforce any provision does not constitute a waiver of that or any other provision.

(c) Entire agreement: These Terms, together with the Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and ProFindr with respect to the Platform.

(d) Assignment: You may not assign your rights under these Terms without ProFindr's prior written consent. ProFindr may assign its rights without restriction.

34. Contact

ProFindr Inc.

• Email: support@profindr.ca
• 84 Otterbein Road, N2B 0B6, Kitchener, Ontario, Canada