Tasker Code of Conduct

1. Who we are and why this exists

ProFindr connects homeowners and businesses with skilled, professional Taskers across Ontario. Every booking is a moment where a customer invites a stranger into their home or workspace. That takes trust. This Code of Conduct exists to define — clearly and practically — the behaviour and standards that every Tasker must maintain to protect that trust, their own reputation, and the ProFindr platform.

You represent ProFindr the moment a customer sees your name and profile. How you show up, communicate, and do the work reflects directly on every other Tasker on this platform. We take that seriously, and we expect you to as well.

2. The five core principles

1. Professionalism — Show up prepared, on time, and dressed appropriately.
2. Honesty — Represent your skills, qualifications, and pricing accurately.
3. Respect — Treat every customer, fellow Tasker, and ProFindr employee with dignity.
4. Accountability — Own your work, communicate problems, and fix your mistakes.
5. Safety — Never put a customer, yourself, or anyone else at risk.

3. Before the job

Accepting bookings

Only accept bookings for services you are genuinely qualified, licensed (where required), and equipped to perform. Accepting a booking you cannot complete professionally is a breach of this Code and your Tasker Agreement.

Timing and arrival

Punctuality is non-negotiable. Customers have scheduled their day around your arrival. Respect that.

What to bring

• Arrive with all tools and equipment required to complete the booked service.
• If materials are required, confirm costs with the customer through the Platform before purchasing.
• Never bill for materials without the customer's prior agreement.
• Carry proof of any professional licence or certification required for the service if requested.

4. At the job

Conduct on the Premises

You are a guest in the customer's home or property. Act accordingly at all times.

Scope of work

Complete the service as described in the booking. If you discover that the job requires more work or different materials than originally described, stop and communicate with the customer before proceeding.

Photo documentation

We strongly encourage — and for certain service categories may require — that Taskers take photos:

• Before starting: document the existing condition of the work area.
• During: document any issues discovered mid-job (e.g., pre-existing damage, hidden problems).
• After: document the completed work clearly.

Photos uploaded through the Platform protect you against unfair disputes. They are your evidence.

Safety on the job

You are responsible for your own safety and for not creating hazards for the customer or anyone on the Premises.

• Follow all applicable Ontario occupational health and safety standards under the Occupational Health and Safety Act (R.S.O. 1990, c. O.1).
• Use appropriate personal protective equipment (PPE) for the task.
• If you identify a safety hazard on the Premises that puts you or others at risk, stop work immediately, inform the customer, and document the situation through the Platform.
• Never perform work on live electrical systems, gas lines, or pressurized systems without the required certification and permits.
• If there is an emergency on the Premises, call 911 immediately and then notify ProFindr at support@profindr.ca.

5. Communication standards

With customers

Off-platform solicitation — strictly prohibited

This is one of the most serious breaches of your Tasker Agreement. Soliciting customers to book future services directly — outside ProFindr — undermines the platform that connects you to customers and will result in immediate suspension.

You must NEVER:

• Ask a customer for their personal contact details for future bookings.
• Leave a personal business card, flyer, or marketing material at the Premises.
• Accept payment for any service in cash or outside the Platform.
• Offer a discount to a customer if they book directly next time.
• Solicit referrals that bypass the ProFindr booking system.

First offence: formal warning and account review.
Second offence: permanent removal from the Platform.

6. Respect and non-discrimination

ProFindr is committed to an inclusive platform. Every customer and every Tasker deserves to be treated with dignity, regardless of their background.

You must not discriminate against, harass, or mistreat any customer, fellow Tasker, or ProFindr staff member on the basis of:

• Race, colour, ancestry, or ethnic origin
• Religion or creed
• Sex, gender identity, or sexual orientation
• Age, disability, or family status
• Any other ground protected under the Ontario Human Rights Code (R.S.O. 1990, c. H.19)

Discrimination or harassment of any kind will result in immediate suspension pending investigation, and likely permanent removal from the Platform. ProFindr reserves the right to report serious incidents to relevant Ontario authorities.

7. Privacy and confidentiality

When you enter a customer's home or business, you are exposed to personal information, property, and private spaces. You must treat everything you see, hear, or access with complete discretion.

Violations of customer privacy may constitute an offence under PIPEDA (S.C. 2000, c. 5) and applicable Ontario law. ProFindr will cooperate fully with any investigation.

8. Handling disputes and complaints

If a customer is unhappy

Stay calm. Do not argue, raise your voice, or become defensive. Your first response should always be to listen and understand the concern.

• Acknowledge the issue professionally: "I hear your concern and I want to make this right."
• Document the dispute through the Platform immediately — do not rely on verbal agreements.
• Do not leave the Premises in a hostile or confrontational manner.
• Contact ProFindr support at support@profindr.ca if you need assistance de-escalating.

If you disagree with a customer's claim

• Submit your side of the dispute through the ProFindr dispute portal at disputes@profindr.ca within 48 hours.
• Include your before-and-after photos, any Platform messages, and a written account of the job.
• ProFindr's review process is described in the Terms of Service. Engage with it in good faith.

What not to do

• Do not threaten, intimidate, or contact a customer outside the Platform during a dispute.
• Do not post about the dispute on social media.
• Do not submit a retaliatory review against the customer.
• Do not attempt to collect additional payment outside the Platform.

9. Reviews and ratings

Your rating is your professional reputation on ProFindr. Customers can see it. It directly affects how often you are matched with new bookings.

• Deliver every job to the same standard, regardless of booking size.
• A low rating is feedback — review it, learn from it, and respond professionally through the Platform if appropriate.
• Never ask a customer to change or remove a review outside the Platform's review process.
• Never submit a false or retaliatory review about a customer. This is a breach of your Tasker Agreement and may result in removal.
• Never create or use a secondary account to inflate your own ratings or harm another Tasker's ratings.

10. Insurance and damage on the job

You are responsible for any damage caused by your work at the Premises. ProFindr does not insure your work or carry liability insurance on your behalf.

• Maintain commercial general liability insurance of at least CAD $2,000,000 per occurrence. This is strongly recommended and may become mandatory for certain service categories.
• If you cause damage to the customer's property during a job, inform the customer immediately, document it with photos, and report it to ProFindr at support@profindr.ca the same day.
• Do not attempt to repair unreported damage yourself without the customer's knowledge and consent.
• Comply with your WSIB obligations under the Workplace Safety and Insurance Act, 1997 where applicable to your trade.

Why this matters: A Tasker without insurance who causes significant property damage faces personal liability. ProFindr cannot protect you from this. A CAD $2M liability policy for a trades professional typically costs $500–$1,500/year — far less than one claim.

11. Account integrity

Your ProFindr account represents you as a professional. You are responsible for everything that happens on it.

12. Consequences of breaching this Code

ProFindr enforces this Code consistently and fairly. The consequence depends on the severity and frequency of the breach.

For non-egregious conduct, ProFindr will provide written notice and a 48-hour opportunity to respond before suspension or removal. ProFindr's determination following that review is final, consistent with the Terms of Service.

13. Reporting a concern

If you witness or experience any behaviour that violates this Code — whether by a customer, another Tasker, or anyone else connected to a ProFindr booking — please report it.

How to report

• General support: support@profindr.ca
• Disputes: support@profindr.ca
• Safety emergencies: Call 911 first, then notify support@profindr.ca
• Privacy concerns: support@profindr.ca

All reports are treated confidentially. ProFindr does not tolerate retaliation against any Tasker who raises a genuine concern in good faith.

14. A note to every Tasker

We built ProFindr to give skilled tradespeople and service professionals a platform that works for them — reliable bookings, fair pay, and customers who respect professional work.

This Code of Conduct is not about policing you. It is about protecting the standard that makes ProFindr worth using for customers and worth working on for you. Every five-star rating you earn builds a platform that keeps sending you work.

We are a startup. We are building this with you, not just for you. If something in this Code is unclear, unrealistic, or unfair — tell us. We want to hear it.

ProFindr Inc. | Kitchener, Ontario, Canada
support@profindr.ca | Effective April 18, 2026 | Version 1.0